Posts Taged ultimate-coach-university

Want to Add Coaching to Your Skill Set?

The next three-day intensive coaching launch is September 15-17, 2015 in Grapevine, Texas near the DFW Airport.

The easiest way to know what happens is to listen to three of our student describe the three days.

Whether your interest is in adding coaching skills to your leadership, taking your life in a new direction, or becoming a professional coach, this three-day dive into key topics will get you started as a coach. You’ll leave prepared to start coaching immediately.

This program is geared for coaches beginning their professional career and for those simply wanting to add coaching skills to their toolkit. Experienced coaches participate to refresh their knowledge base and to hone their skills. The program is approved for 16 hours of Continuing Coach Education Units (CCEU’s) with the International Coach Federation.

The program provides coaches with knowledge, skills, practice, and feedback on their coaching. The course will address specifics for running programs in person and virtually.

Participants leave the program with tools, resources, skills and practice in coaching, including:

  • An understanding of what coaching is, similarities and differences with counseling, training, mentoring, and facilitation
  • Core skills and competencies for masterful group coaching
  • Foundational principles: Learning styles, listening, asking curious powerful questions, and feedback
  • Creating Connection, Trust and Accountability
  • Exercises, Tools and Resources for Coaching
  • Working with, and engaging, different learning styles
  • Navigating Tricky Issues
  • Practice and feedback on your skills

The program includes:

  • 16 hours of training ( 15 Core Competency CCEU’s)
  • Online DiSC profile to assess your communication style
  • Experience as a coach and as a client (your first three sessions)
  • Your UCU Resource Workbook
  • Online Time Mastery profile and self-coaching application
  • Your copy of Coaching for Performance by Sir John Whitmore.
  • Your copy of The Power of TED* *The Empowerment Dynamic by David Emerald
  • New Client Welcome Forms
  • Sample Coaching Agreements
  • Small student/faculty ratio for personal attention
  • Student rates on coaching tools
  • An opportunity for you to get hands-on practice and feedback on your coaching skills

Venue: The host hotel is the SpringHill Suites, Dallas DFW Airport North/Grapevine, 2240 W. Grapevine Mills Circle Grapevine, TX 76051.  You can use this link to receive our special rate of $119 per night.

Space limited to 15 coaches.

Cost: $1250 (payable in four installments). Register with one or more colleagues and save 10% each.

Here’s what past participants have said about the program:

“This is the place to learn the skills needed for coaching.” – Diane Dieffenbach

“Completely changed my mindset on the way I view people and life.  I am a better person now.” – Megan Salmon

“DO IT!  Sooner than later ” – Darla Oehlman

“A must to take.” – Diane Engle

For more details on-line, look for the Ultimate Coach University program descriptions. We are the only ICF ACSTH program that has an emphasis in direct selling.

Contact Dana Phillips, dana@ultimatecoachuniversity.com, with questions.

Looking forward to having you join us!

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Intensive Introduction to Coaching

The three-day intensive coaching launch in May, 2014 occurred in Irving, Texas. Three of our students describe what happened during those three days.

Plans are gearing up for the UCU Coach Launch Program in Natick, Massachusetts on September 5, 2014.  It’s a three-day dive into key topics to get you started as a coach. You’ll leave prepared to start coaching immediately.

This program is geared for coaches beginning their professional career and for those simply wanting to add coaching skills to their toolkit. Experienced coaches participate to refresh their knowledge base and to hone their skills. The program is approved for 16 hours of Continuing Coach Education Units (CCEU’s) with the International Coach Federation.

The program provides coaches with knowledge, skills, practice, and feedback on their coaching. The course will address specifics for running programs in person and virtually.

Participants leave the program with tools, resources, skills and practice in coaching, including:

  • An understanding of what coaching is, similarities and differences with counseling, training, mentoring, and facilitation
  • Core skills and competencies for masterful group coaching
  • Foundational principles: Learning styles, listening, asking curious powerful questions, and feedback
  • Creating Connection, Trust and Accountability
  • Exercises, Tools and Resources for Coaching
  • Working with, and engaging, different learning styles
  • Navigating Tricky Issues
  • Practice and feedback on your skills

The program includes:

  • 16 hours of training ( 15 Core Competency CCEU’s)
  • Online DiSC profile to assess your communication style
  • Experience as a coach and as a client (your first three sessions)
  • Your UCU Resource Workbook
  • Online Time Mastery profile and self-coaching application
  • Your copy of Coaching for Performance by Sir John Whitmore.
  • Your copy of StandOut by Marcus Buckingham.
  • New Client Welcome Forms
  • Sample Coaching Agreements
  • Small student/faculty ratio for personal attention
  • Student rates on coaching tools
    • An opportunity for you to get hands-on practice and feedback on your coaching skills

Venue: Hampton Inn, Boston/Natick, Massachusetts Hampton Inn. Special rate of $109 per night is available until August 15.

Space limited to 15 coaches.

Cost: $1250 (payable in four installments). Register with one or more colleagues and save 10% each.

 

Here’s what past participants have said about the program:

“This is the place to learn the skills needed for coaching.” – Diane Dieffenbach

“Completely changed my mindset on the way I view people and life.  I am a better person now.” – Megan Salmon

“DO IT!  Sooner than later ” – Darla Oehlman

“A must to take.” – Diane Engle

For more details on-line, look for the Ultimate Coach University program descriptions. We are the only ICF ACSTH program that has an emphasis in direct selling.

Contact Dana Phillips, dana@ultimatecoachuniversity.com, with questions.

Looking forward to having you join us!

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Two Lessons from Ultimate Coach University

Lessons from UCUWhile teaching at the Ultimate Coach University three-day program this past week, I was reminded of some of the important lessons I try to hold onto when coaching.  Here are the top two:

Everyone is whole and complete.  While this sounds like something out of New Age encounter groups, it is an important attitude for you to hold as you approach coaching.  It starts with yourself.  If you can’t hold yourself as whole, complete, and capable of making decisions, how will you do that for your clients?  You’ll see yourself as broken and then you’ll see your clients as broken.

Listening is the most important skill.  Good coaching starts with good communication and that starts with listening.  As a coach, you are trying to step in and stay in your client’s world.  That will let you ask the questions.  It ain’t going to happen unless listening takes the penultimate position for you. When you think about the questions, you are centering your thoughts on “you.”  When you focus on listening, you are focusing your thoughts on the client.

This past week, the eleventh cadre attended the Ultimate Coach University Launch in Dallas. The group of students represented five states and experience levels ranging from none to Master Coach.  Their interests were in direct sales coaching, life coaching, and business coaching.  While I’ve taught the material several times before, the coaching reminders are always important.  My sincerest hope is that the student’s took away some important lessons as well.

What about you?  What are the top reminders for you as you enter into coaching?

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A Direct Sales Coaching Demonstration

You don’t often get a chance to see good and bad coaching done side by side.  This is your chance.

Two of Ultimate Coach University students recently had the opportunity to train from the main stage at their company’s leadership conference.  Darla Oelmann and Jana Arkell are top leaders in their direct sales company.  The video isn’t all of the training that they did.  The video is of a skit they did as part of the training.  The first two minutes show how NOT to coach.  The rest shows good coaching techniques.

I must admit to cringing a little during the NOT section.  Haven’t you ever done something and then said to yourself it was all wrong?

Darla and Jana were part of the Ultimate Coach University launch workshop in Columbus, Ohio last November.  We want to say a BIG “Thank you” for spreading the word about good coaching techniques.

 

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Coaching Powerful People

Coaching powerful peopleI’ve had the opportunity recently to start coaching some new clients I would call very strong and outgoing people.  Despite their dissimilar backgrounds, diverse occupations, and geographic distance, they were a lot alike.  Old school sales leaders would call them FIREBALLS or “natural born leaders.”  Organizational psychologists would call them “Type A” personalities.  Organizational behavioralists would call them Alpha’s.

No matter how you classify them, they are not people to be ignored.  My new clients are:

  • public decision makers (“I announced what we were doing.”)
  • unshakable in their confidence (“This is the best way to proceed.  Anything else is flawed.”)
  • domineering over their opposition (“They need to get with it or get out.”)
  • as demanding with others as they are with themselves (“It’s worth doing better than right.”)

In short, they are not people who want to have casual conversations about coaching.  Their time is more valuable than that.

My new clients are prototypical leaders.  Unfortunately, their confidence in their decision making can become the source of their problems.  One way to describe this is by saying that their habits of success have created their blind spots.  They are successful, they are the cause of their success, and their future depends on them doing the same things over and over again.  Because they are strong-willed and confident people, they don’t want to hear that they are wrong.  It’s at this point, when their life and business is trouble filled, everyone knows it, and they have an epiphany that things are not working right.  Of course, a coach should be able to help them.  While I’m sure you have some thoughts on what this can mean, let me suggest three possibilities.

Problems start to show up in their personal lives that aren’t apparent at business.  In their business life, they can roll over problems.  Confusion is your fault; not theirs.  It’s not their job to understand their direct reports; it’s the underlings’ job to understand them.  The job of their personal assistant is to help you understand what they meant.  At home, however, the story is often different.  The alpha is willing to complain about not being understood, laments that “my spouse has changed,” or is having escalating fights with the children.  Interestingly, alpha’s have difficulty seeing themselves as the cause of their problem.  Equally interesting, their typical control methods don’t work.

These alpha personalities will seek a coach to help them understand what’s going on.  The client feels that if they have understanding of “a” particular situation then “all” situations will be open to new understanding.  The client is asking the coach to help them shift their paradigm while being fundamentally blind to the paradigm.  When the alpha finally discovers that understanding is not of an external situation but of their internal psyche, then their world will hold no ceilings.

Somebody stronger comes along.  That somebody may be a new CEO or member on the Board of Directors.  It may be somebody in a different company who has a parallel position and does things completely different from the alpha.  It may be a new hire who seems to be operating at peak efficiency but not like the alpha.  In any case, the strong leader has an indisputable conclusion that something needs to change—even if she is not sure what.

These alpha personalities often think they want a coach to help them plan different strategies.  In most of these situations, the success of the coaching encounter is often transitory.  The alpha is like the gunslinger in the old west—likely to die with their boots on.  They don’t get new understanding or enlightenment.  They get to create a nuance of what they have always done and long term success is illusory.

The job gets too big.  As any successful entrepreneur will tell you, if you are doing it right, eventually you will have to do it differently.  An unwillingness to change will make you into an historic artifact.  These alpha personalities want to discover their role in what they have created.

Often these leaders can find the future role by having the opportunity to explain to a naive third party (the coach) where they are and how they got there.  By the way, this is probably the most common situation for coaches.  Increasingly, companies are hiring coaches to help their new executives find the right role to play.

Whatever the scenario, it is important for the coach to hold alpha’s as whole; capable of getting past the thoughts, actions, and habits that no longer serve them.  Coaching an alpha requires powerful questions that relate to the outcome and desired results.  Questions that lead to more introspection are helpful in the discovery of what the alpha can do.  Questions that lead the alpha to examine the consequences of her behaviors are often a source of revelation for this type of client.

Powerful people want to be effective. Don’t be afraid of coaching the powerful person; be their advocate in discovering how to work from their strengths to create the results they desire.

As I finish writing this, I realize it’s seldom this simple and straightforward. There are other reasons and ways to work with powerful clients. Part of the reason I love working with Ultimate Coach University is the constant reminder that other opportunities and approaches are out there.  Let me know your thoughts and reactions.  I love to have you share your ideas with me.

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Four Key Topics to Brand Your Coaching Business

Key branding issues for your coaching businessI make no claims as a branding expert.  When that subject comes up, I try to look at people like Walter Landor, who helped companies from Coca Cola to Shell Oil to Levi Strauss define their brand for the public. He would say things like, “Products are made in the factory, but brands are created in the mind.”

As new coaches come into Ultimate Coach University and create their businesses, some key branding questions often come up.  They are simple and yet profound questions.  If branding is the something created in the minds of others, how will you approach this task?  Here are four core ideas.

1.  Who is your Ideal Customer?  This is your core question.  Start with your customer’s demographics.  Then work out from there to understand their values in action. This might be a business group (direct sellers, lawyers, salon owners, etc.) or it driven by the group’s characteristics such as entrepreneurial drive, introversion, or leadership development.

Once this image starts to come together, your opportunity is to become the expert for these customers.

  • What do they want that they don’t have? Don’t think about what happens in the coaching; what do they have afterwards?
  • Will these customers be better after coaching than before they started?
  • Will they know it?

2. How will they find you?  You have an image of your ideal customer.  How will they be able to find you?  Your goal is to have their mental image match the one that you are creating. Your passion and excitement need to be obvious.

  • Is your value statement clear as well as front and center?
  • How compelling is your mission or brand statement?
  • What visual images are you making available?
  • Is your headshot saying what you want?
  • What action shots or Pinterest options are available?
  • How well does your simple graphic represent you?

3. How will they know the real you? The answer is very simple: others will tell them.  Let’s face it; with information access at an all-time high, what others say is the most trustworthy source of information.

  • How often do you do a Google or Bing search for your name?
  • Who’s talking about you on Facebook?
  • How do you ask new customers, “How did you hear about me?”
  • One great suggestion: Ask your clients, “What is the one thing you would tell others about our coaching?”

4. Can you tell someone without blushing, stalling, or talking more than 30 seconds?  Seriously, you have to get comfortable talking about yourself and your business.  Have conversations.  Don’t just spew a prefab statement.  Tease, talk, entice, and solicit questions. You are not a megacorp.  You are having one-to-one conversations.

  • How will you practice your conversational skills?  Who with?
  • How can you describe the opportunity you are creating?
  • What question will you ask to continue the conversation?
  • How will you ask for a follow-up?

This is by no means a complete list.  Branding is creating a promise in the minds of your potential customers.  Your job is to have a solid idea of the promise and a solid idea of how you will communicate it.  The rest is strategic.

Please share.  How are you focusing on your branding?

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Seven Tips to Stealth Branding Your Coaching Culture

Minolta DSCStart with an assumption:  you want more coaching in your company. Maybe you are just getting started and want to do more than hang on until “coaching” catches on.  Maybe you want to find those pockets of resistance.  Maybe you are tired of the snickers and snide comments from unbelievers who haven’t bothered to discover what coaching has to offer.  Now is the time to do some stealth branding.

Follow with a confession: I am not a marketer and I certainly can’t teach anyone about branding.  However, I do know branding when I see it.  Branding is what sets you apart.  It’s your difference; your uniqueness.  Now is the time to start introducing (by stealth) some branding elements to introducing a bit of change in the culture.

Here are seven easy ideas to start changing your culture.  They are small ideas that when consistently pressed, will get people talking and thinking differently.

1. Change the language.  Start to introduce some coaching language into the company. As the language shifts, the thought patterns tend to shift as well.

When someone comes to you and asks for help, reply by asking, “How can I support you?” The shift from help to support introduces independence rather than dependence.

Descriptive words and phrase will come to you as you get started.  Maybe a phrase jumps out at you from a coaching book or a class.  Claim it, own it, and use it religiously.

2. Answer with questions rather than statements (thoughtful questions prompt better thoughts and promote independence).  What have you done so far? What gets you excellence?  What’s stopping you?  What’s your breakthrough idea?

3. Work from a model.  When setting a goal, set a SMART goal.  Push others to do the same.  Broader coaching models work well for problem solving situations.  Sir James Whitmore in Coaching for Performance introduces the GROW model (goal, reality, options, will).  At Ultimate coach University, we teach a model called CDDC (connect, discover, design, commit).

4. Tell your Story. As anyone in sales will tell, you, “facts tell, stories sell.”  Use your personal narrative to show your results.  You can give more vivid details about your life than anything else.

5. Find a metric. Discover the one thing that your coaching seems to influence and measure it.  Retention? (HINT: retention is almost always improved.)  Personal performance? Team building? Manager development? Sales? Recruiting?

6. Gather love hugs. As you coaching and use coaching in your other activities, your team will start to appreciate your effort. They will share their hugs. You can share them, too. Put them on your white board.  Add them to the bottom of your newsletter.  Ask them to say something in public. Love hugs are the start of gaining momentum.  Let the MO flow!

7. Shrug away resistance. You know you have a great idea. Would you want to be ignored or resisted? What are you worried about? When the resistance starts to show, just smile cryptically and go about your business.  Your detractors will be curious and their curiosity will lead them into the change.

What do you think?  Are their simplere ideas that come to mind?  Please share.

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Enrollment is Open for UCU Fall Launch Workshop

On September 17, Ultimate Coach University opens its door for the next cohort of coaches at its Launch Workshop.  Here are a few things past students have said:

Why should you consider coming? If any of these reasons for attending apply to you, please join us.

IMG_0613You want to see “coaching training” up close to see if it fits your vision. You’ve seen trainers and you’ve seen consultants, and something seems to be missing.  Maybe coaching is it.

Mike Least at Coach SchoolYou are a coach and want more formal training so you can play a bigger game.

You get pumped beyond belief by supporting others to play full-out.

You are looking for the pieces of getting your International Coach Federation credential.

You want to succeed. You want your team to succeed. And you know that with the right type of support you can improve your ability to inspire and hold others accountable for accomplishing significant achievements.

IMG_1021Let’s face it; we all have experienced coaching and have seen coaching in action.  Have you ever thought about understanding coaching without the pressure of results? That’s what the UCU Launch workshop in September offers. Three days to understand coaching.

  • Day One is about thinking like a coach.
  • Day Two is about acting like a coach.
  • Day Three is about being a coach.

When you attend the three day Launch from September 17-19 in Dallas, Texas, you receive:

  • Online DiSC profile to assess your communication style
  • Experience as a coach and as a client (your first three sessions)
  • Your UCU Resource Workbook
  • Online Time Mastery profile and self-coaching application
  • Your copy of Coaching for Performance by Sir John Whitmore.
  • Your copy of StandOut by Marcus Buckingham.
  • New Client Welcome Forms
  • Sample Coaching Agreements
  • Small student/faculty ratio for personal attention
  • Student rates on coaching tools

Cupid Shuffle 2Want to talk about how this might just be what you are looking for?  Email dana@ultimatecoachuniversity.com for more details or a personal conversation about how UCU may be for you.

 

 

 

 

 

 

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The J. Hilburn Coaching Culture

It’s rare that I get to see our students get resounding applause for their coaching.  That occasion occurred this past week at the International Coaching Federation-North Texas Chapter Prism Awards.  This is a big deal.

J. Hilburn Prism Award recpients

(L to R) Neil Phillips, Dana Phillips, Larry Novak, Karen Bejjani, Angie Howell receive Prism Award

Two of Ultimate Coach University’s students are key performers in J. Hilburn’s coaching culture. Karen Bejjani and Angie Howell led the charge in developing a coaching culture among the sales force.  They both spend most of their workdays coaching top performers, upcoming stars, and groups of new leaders.  Karen and Angie will both tell you that coaching is energizing and they are passionate about its importance to productivity and the personal development of leaders.

J. Hilburn received a special recognition for “demonstrating a deep strategic commitment to coaching across the organization.”  Top honors went to BNSF Railroad.  The other finalists were AT & T and Frito-Lay.

THIS IS HUGE.  I can’t emphasize enough the honor they receive with this award. Here’s why this demonstrates such an incredible achievement.     

 The ICF-NT Chapter has a storied history.  The ICF got its start with the work of Texas coaches and the ICF-NT is the first chartered chapter of the world’s largest professional association for coaches.

North Texas is known for quality coaching. Big claim?  Need proof?   In 2005, the global office of the ICF adopted the concept of the Prism Award and has been recognizing organizations that have enhanced excellence and business achievement through their commitment to coaching ever since. In the 8 years that the international award has been given, North Texas companies have been honored 3 times.

The Prism Award recognizes excellence.  The North Texas Prism Award is recognition that the coaching initiatives are meeting and exceeding globally recognized standards. The award is a public acknowledgement of their efforts in creating a culture that embraces coaching. The Prism Award celebrates:

  • Effectiveness: How has the coaching initiative been effective in achieving the intended goals and purpose?
  • Impact: How has coaching improved the culture of the organization?
  • Strategic Significance: How has the initiative addressed significant issues within or for the organization?
  • ROI/ROE: What are the tangible results or the proven return on investment or return on expectations for the organization because of the coaching initiative?

If you have an opportunity, please leave a comment and congratulate J. Hilburn for their accomplishment.

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Leadership Coaching

crowdsourcing leadership trainingI need your help.  Badly.  I want to develop some teaching tools on to help train leadership coaches in direct sales.  Direct sales leadership is not about sales and recruiting; it’s about growing others to become leaders in their own way.

It’s hard to train people in leadership coaching without being formulaic.  Don’t get me wrong: I coach people through corporate transitions as they move higher up the ladder. I know how to create and hold a coaching space for my clients.  I ask them questions like:

  • What does a leader do?
  • What do you do when you are wearing your “leader” title?
  • What separates your leadership from what you used to do?
  • How are you a leader at home?
  • What are the characteristics of a great leader you have?

I love asking questions like these and giving people a chance to think aloud about their answers.  And the coolest part is that every answer is right!

My problem is that I want to develop some training tools for leadership coaches.  To make it fun, I want to crowdsource some tools to teach leadership coaching.  You can help develop some teaching tools to help train leadership coaches in direct sales. Please hit reply and leave a comment.  Here are some things I want your insights on:

  • What would you like to know about training sales leaders?
  • What makes sales leaders different from other types of leaders?
  • Are there core values of a direct sales leader?
  • What are the best tools you have?
  • How do you know you are successfully training leadership?
  • Curious random thoughts about leadership that you would like answered.

As you can tell, I am wide open to hear your thoughts.  If you share, I’ll respond in kind.  As I develop some tools, I’ll be happy to share them with you.  For example, one common tool for values clarification is to sort through a list of terms and narrow it down to three or less core values.  Would a tool like that be useful to explore the core concepts of a leader? When it’s ready, you can try it out first and have full access to it.

Worth a comment?  Please leave one.

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  • Check our newest post about Leadership
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