Posts Taged consciousness

The Art of Coaching

What is happiness questionHow do you explain passion?  How do you know with every core of your being that something is perfect or impossible?  The answer lies in what Michael Polanyi calls “The Tacit Dimension.”  Tacit knowledge is what we know that we would struggle to say.

Think about young Tim, a teenager just coming to grip with the concept of “love.” I can picture this 13-year-old boy coming to his father and saying, “I really love Betty.”  Dad, after calming down, would ask “What makes you think you’re in love?”  Tim has some ideas, but can’t come close to telling the whole story.

Tim’s problem is the one we all have.  We know more than we can say.  This is why we can recognize a face but not describe it.  It’s those hunches that gamblers play.  It’s those brass rings that let us say things we don’t even remember knowing but they fit the conversation perfectly.

Coaches get a lot of business because of this fundamental human characteristic.  Good coaches ask question to let you say what you know.  Great coaches ask questions to support you in digging deeper into what you know but haven’t said.

Michael Polyani, a scientific theorist, refers to this aspect of human knowledge as “the tacit dimension.”  We know more than we can tell.  And the more we tell, the more we know exists behind those statements.

Interestingly, we can’t get at our tacit knowledge by being told.  We only recognize that deeper knowledge when asked about it.

That’s why coaches matter.  They can ask the questions.  They are curious.  They take what you say and ask for what’s behind it.  Coaches have great metaphors to describe this:

  • Peeling back the layers
  • Unpacking this box
  • Digging deeper

The ability to do this well is not an easy skill.  It takes thought and training.  Learning the science of coaching helps, but understanding the right question at the right time is really about the art of coaching.  (And even great coaches can’t tell you everything about how they do it.)  How can you learn:

Engage with a mentor coach.  Your mentor can help you take apart a coaching sequence so you push your understanding deeper.

Practice mindfulness.  Think more about your second question than your first.  Take time to ask a question that pushes into the tacit dimension.

Get training.  Coach training gives you the opportunity to appreciate the art of coaching.  Investigate possible coach training programs and find one that seems to resonate with you.  Your tacit knowledge will help you find the right one if you listen to it.

 

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Being the Change Agent for Coaching

Like it or not, you are the one who will be changing the culture in your business.  What you want done differently is not going to happen without your attention. The more you act, the more you will encounter resistance.

We have to get product our the door; let’s worry about this later.

It’s not working fast enough.

It’s interfering with other processes.

Did you really want no one to notice that you are changing their world?  Did you think they were going to like everything?  And deep, deep, down: would you prefer to be ignored? 

Free Prize InsideThe painful part is there is no straight path to success.  The simple news, however, is that the more you do, the more success you will have.  Good ideas always win.  Seth Godin is a prolific and insightful writer.  Here are a couple of his earlier ideas on how to be an innovator.  This is your opportunity to find some motivation and tactics to keep you moving forward.

WebThink SOFT INNOVATION.  Soft innovations are those clever, insightful, useful small ideas that just about anyone can think up.  Do enough of them and you and create a culture shift. A few years ago, Seth Godin wrote a book call, Free Prize Inside.  While it sounds like a new Cracker Jack slogan, it is much, much more.  If you want to offer a free prize to your customers, you have to get company support first.  And companies resist change.  So, become a soft innovator.  Buy the book and read “Section 2, Selling the Idea.”  These sixty pages will help you understand what is going on in the company and the role you can play.  Godin introduces a conceptual tool, The Fulcrum of Innovation, which is the same across almost all organizations and helps you create a strategy of soft innovation.  There are also 17 tactics to help you along the way. Seventeen is a lot of tactics.  This is your manual of success.

linchpinResists your Resistance.  When pushed, your tendency is to hide.  It’s okay.  We all do it.  There is a neurological reason for it happening.  Right on top of your spinal cord is your basil ganglia, most commonly known as your lizard brain. Scientists estimate that it takes .07 seconds for our lizard brain to react when threatened.  Unfortunately, the rest of our brain—the cognitive portion, takes longer to react. One of Seth Godin’s more recent books, Linchpin, looks at the lizard brain and how it controls our reactions.  You became a change agent for a reason.  Read the chapter in Linchpin about the resistance.  You will understand why you want to crumble in the face of resistance; how you can easily undermine yourself; and what you can do to hold off those fears long enough for your rational brain to take over.

No one said change was easy.  You are the champion for an idea that needs action.  You don’t need to be a lone voice in the wilderness. Use resources like these from Seth Godin to unlock the coach inside you.

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