Coaching Tips

The Basics of Quantum Neuro-linguistic Programming

NLP RipplesNeuro-linguistic programming refers to the neurological processes (“neuro”), language (“linguistic”) and behavioral patterns that have been learned through experience (“programming”) and can be organized to achieve specific goals in life.  The processes of Quantum NLP are designed to be deeply transformative. We are not just scratching the surface here, teaching behavioral skills and techniques. By including the basic principles of Quantum Physics, we are now able to touch people’s lives on the spiritual level and awaken them to a profound sense of purpose, which leads to greater social responsibility, as individuals raise their own consciousness and energetic vibration.

As they become more effective in their own lives (by creating balance between their personal, family and professional development), they naturally can make a greater contribution to their larger community.

A cultural paradigm shift always starts with a few people starting to think in a new way, and then, as that paradigm gets adopted by others around them, spreads to the rest of the community.  For example, think about recycling.  It’s now unthinkable not to recycle when the opportunity is available.  And yet, twenty years ago, recycling was a foreign word to most people.

We as humans are now starting to perceive, that we live in a holographic universe, which means that our personal journey of transformation affects the larger system. We are all part of larger systems, like our families, our work environment, and our community. And, as we change ourselves, we automatically influence those people around us, who get to benefit from our transformation.

Reality happens on many levels at once, from the surface structure of physical matter all the way down to the molecular, atomic, particle, and energy levels. On the quantum level, we are talking about pure potential which means, in the context of NLP, observing reality on the level of Vision and Possibility.

Being committed to the “Path of the Visionary” at Quantum NLP, our greatest dedication is to walk our talk in all areas of life. I cannot sit in a session and be deeply compassionate towards my client and then go home and yell at my kids.

The principles and this way of thinking permeate all areas of my life and that my goal is to be the person shows up with the same integrity and vision at home, work, with my friends and my other communities. I know in my deepest core that Quantum NLP is offering valuable solutions in helping humanity raise consciousness to effectively deal with the global transformation that is currently happening.

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When to Coach, When to Train

How many times are you faced with a direct seller who knows how to create a list, but still hasn’t carved out time to write names down?

Telling them to make a list, reviewing how to make a list, and explaining where to go to jog their memories just doesn’t get the job done, does it?

How many times have you listened to an experienced team member, who knows how to book parties, tell you she is out of parties?  Telling them one more time words to say, when to call, what to offer just doesn’t get them to make the calls.

Coaching questions step behind the behavior (or lack of) to get to the limiting thoughts and beliefs.

An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success.

M. Shawn Covey

If they lack knowledge, train them.

If they lack desire, ask questions to get them back to their what and their why.

If they need skills, coach them by asking what actions they will take to make it happen.

The more I observe direct selling leaders utilize coaching, the more I am convinced that coaching is critical to empowering others to work from their strengths, reframe unproductive thinking, and step back to analyze what it takes to be more effective.

If you are not sure of the distinction between the training and coaching, then I urge you to sort out the distinctions in your mind.  If you are comfortable with your knowledge of the differences, then my question to you is this:  What will you do to step away from unproductive training moments and itno productive coaching moments?

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When Goal Setting Needs a Boost

MP900255382If this sounds familiar there are many small exercises you could offer your clients. I have successfully used these two while assisting a client to get out of a rut and into a goal uniquely suited and inspiring to them. Here they are:

  • Challenge the client to browse through magazines that they typically don’t subscribe to and discover what sorts of new ideas catch their fancy. Specifically encourage the client to be on the watch for the thought: “Now that sounds like something I would like to try.”
  • Invite your client to revisit the dreams they might be harboring on their “I want to do that someday” list. Ask questions to fully empty the “Someday” bucket inside your client’s mind. Continue to facilitate a discussion about which item might be ripe and ready to happen. Suggest that this goal be given a formal name and invite your client to get going. Remember that assigning a completion date for such a goal can be, at times, overwhelming. Even so, don’t hesitate to ask for a completion date to be assigned. Then lead your client through a session for breaking the goal into manageable, bit-sized chunks.

Should you find one of these ideas useful, I’d love to hear about it.

Lyn Christian

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Break Your Fear

Wael GhonimI always admire the turn of a phrase that touches me so directly it can’t be ignored.  The words create an opportunity for me that wasn’t there before hearing them.  I heard one of those phrases last week.

About a year ago, Wael Ghonim was a Google employee in Egypt.  His role in utilizing social media as part of the Egyptian revolution played a key element in the uprising’s success.  He was interviewed on NPR’s Fresh Air about his memoir, Revolution 2.0, and the state of Egypt today.  As the interview started to draw to a close, he had this to say, “It can take years for the objectives of the revolution to happen…. Yet, I am very optimistic.  I look at what is happening in Egypt.  We are talking about a critical mass of Egyptians who have broke their fear.”

Admittedly, part of his choice of words is due to having learned English as a second language.  But there is so much more to his thought.

As a coach, I support my clients as they confront their fears in all of their manifestations.  And once the client crosses from fear to action, the situation becomes even more complex for them.  Go back and read Wael’s words and think about them as an individual talking about their future.

  • It can take years.
  • Look at what is happening.
  • I am very optimistic.
  • Reached a critical mass to break their fear.

broken fearsThink about your fears and insecurities.  See them as a jar holding your future.  And see yourself holding the hammer.  It can all happen once you break your fears.

What words will best support you as you break that jar?  What’s your critical mass?

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Help Your Team Get Personally Motivated

The word motivation comes from the root word for “motor” or movement and interestingly also the same root for emotion.  As a leader you can influence others to actions, you can create an environment that taps into personal growth and achievement, but you really can’t “motivate” a team member to get up and get going.

As a coach, recognizing the motivation is primarily internal is extremely important.  You have an opportunity to support your team member or client to discover their inherent, internal motivation, and then tap into that motivation to become their best.

Listening is the first step in coaching someone to find their motivation.  Listen to the words being said and the words not being expressed.  Listen for patterns that touch on the emotions that move your client.  Listen for the change in tone, pitch, and volume when a team member describes events that touched them or a time when they were “in the zone.”  This kind of listening takes a lot of energy, but in a sense you are being the “ears” for your team member as they describe what drives them, what brings them joy, what causes them to get going.

Asking powerful questions allows your team member to begin to talk about the things that motivate them.  Asking “What is your why?” is really not a powerful question because while most people know it they haven’t articulated it.  You, the coach, have an opportunity to allow your team member to describe the feelings, thoughts, and reasons that make up their personal motivation.

Tapping into the internal drivers will help your team members to stay in touch with their personal motivation.  Reminding them of their unique motivations creates an environment of personal growth and achievement.  Speaking their strengths to them and encouraging them to spend time thinking about their own personal motivation will support them in staying motivated.

 

 

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ABC Coaching Strategies for Goal Setting That Work

ABC Coaching Strategies for Goal Setting That Work

We know goal setting works.  Coaching goal setting works even better because the coach, you, can hold the space for your team member or client to get real clarity on what they really want.  Here are a couple of strategies that have served our coaches well.

  • Ask for details about the goal.  Find the “why” behind the “what” by asking questions. Dig deep with the client to discover how the goal is relevant to the client’s values.
  • Break it down. Ask your team member to break the goal into actionable items. A goal such as “I want to earn $10,000 a month,” is very broad.  You as the coach can ask powerful questions about where the income will be earned, what activities will support the goal.
  • Consider obstacles.  This is something a coach can do to really support goal setting and goal achievement.  Thinking about what might get in the way, allows time and preparation for the team member to figure contingency plans, count the cost and gain confidence in achieving the goal.

For more information on coaching goals, strategies, action plans, and accountability, think about joining the Ultimate Coach University community.  We offer coach training a topics such as this one and a place for you to practice your coaching skills.

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Three Steps to Help Your Team Increase Productivity

Increasing productivity in a sales team is golden!  You earn more, they earn more and everyone is happy.  So what can you do to increase productivity?  Here are a couple of thoughts that have worked for many of my clients who have adopted a coach approach to increasing productivity.

  1. Use bottom up goal setting.  This one is tough because many of you have been giving numbers to hit or goals to achieve. This is the top down goal setting method common in business.  Do your best to resist breaking your goals down into what they “need” to do.  Instead, spend time with key producers asking what they want to achieve.  More often than not, their goals are more ambitious than yours. 
  2. Use coaching to develop action steps.  After you discover what they are committed to do. Ask more questions to design an action plan with them.  This works to help them break down the goal into smaller chunks and even bite size time increments.  You might say, “What are you doing this week?” Follow through with “When do you want to do it?” and express your belief that they will make it happen.
  3. Find out how you can support them.  One of smartest sales leaders I know has said, “Do you want me to push you, pull you, or get out of your way?”  Remember you can always check in, change the way you follow up with your team.  Allowing your team the autonomy of deciding how you follow up with them fosters independence. 

Make increasing productivity a win-win process. Learn what is important to them and be sure they recognize increasing productivity as a path to achieving the benefits they care about. Ask, “What’s in it for the other person to perform well?” and “Why would they care about increasing productivity?” Discuss the benefits openly and seek creative ways to reward desired behaviors.

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Five Things You Can Do to Help Your Team Find Their Own Solutions

Do you really want to help your team find their solutions or would you really rather that they found what you think they should do?

I’m not just being a smarty-pants.  I have found many leaders say they want to help their people find the solution that is right for them, but too many leaders really spend a lot of time telling their team members what works for them.  Leaders often assume “What works for me, must work for everything?”

I have even heard some leaders say, “I can’t teach them anything other than what I do.”    I have had many clients tell me that they are so tired of a team member calling them for information that is on the website, or in the training materials, or was just taught at the last meeting.

So if you really want your team members to find their own solutions, keep reading these five simple coaching tips.

1. Believe they can find the right answer on their own.  Simple, and yet many of us jump in to fix or rescue our team members before we tell them we believe in their ability to solve a problem.

2.  Stop talking, start listening.  Ask, “What do you think you should do?” and then close your mouth. Listen.  Take notes if you have to so you repeat key thoughts your team member is saying.

3. Ask them to think of several solutions so they can find the best solution.  You might say, “Jen, I know you have the answer inside of you.  Play with me and think of several possible solutions so you can pick the best one.”  Then, go back to #2.

4. Send them to do research.  If they tell you they don’t know what to do, invite them to do their own research. You might say, “Where could you find possible solutions?” or “Who do you know who is good at ______________ (the situation)?”

4. Challenge them to action.  After listening and reflecting their answers, let them know you believe they are able to make it happen.  Congratulate them on finding an answer, and ask “When do you want to put that into action?”

When we stop creating a space where they think we have all the answers we will start to create more independent thinkers.  Don’t give up on yourself.  You will catch yourself just telling them what to do.  Hang in there, they will find solutions that they own.

Okay, so try this out, see what you think, and let me know what happened.

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Three Tips for Making it Easy to Give Feedback

Whether you are a leader of an organization, managing a team, or a coach, you will be giving feedback to others.  Remember that feedback can be “on course” or “off course.”  We receive these messages all day.  What is working and what is not working to get me to where I want to go is the purpose of feedback.

Here are three tips to make it easier for YOU to give feedback.

  1. Ask permission to give feedback. This helps many coaches to pause and think about their intentions and reminds both of you that the giving of feedback is a gift, not an instruction.  You might say, “May I give you some feedback that I feel might support you?”
  2.  Give your feedback in observation mode.  Feedback is your expression of an observation. External feedback, coming from you, is easier to give if you recognize that it is just your experience of that person.  Be mindful that your truth is “your truth,” not necessarily “the truth.”  Approach the feedback conversation with an attitude of observation, not criticism. 
  3. Concentrate on the behavior, not the person.  Before you give feedback, think about the behavior not the person.  “I have noticed you are not making the goals you have set.  Would you be open to some feedback about goal setting?” instead of “You aren’t cutting it and you need to change your ways.”

Try these simple steps before giving feedback.  Let me know how they work.

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Welcome to Ultimate Coach University’s Blog!

Ultimate Coach University has been in operation since June of 2011.  With the start of 2012, we are moving forward on several fronts.

Ultimate Coach University is social!  We’ve added a Facebook page and would be honored if you stopped by and “like” us.  To celebrate our new look, we’ve launched a Facebook contest!  The winner will receive full tuition ($1,250 value) to our January school.  Click here for more details and to enter.    

The Ultimate Coach University Blog is open!  In our experience, much of our coach education occurs through practice.  While we are usually focused on the client in their world, a training academy like this offers some new opportunities.  As we prepare to match students with content, we’ll discover things we’ve not seen before.  As we try to explain the world to each other, we’ll discover and create new insights into coaching dialogues.  We’ll also pass on tried and true practices that are used by other coaches.   In short, our goal is to write about coaching wherever it is found.

Several coaches, experienced and novice will contribute to the blog.  Lyn Christian, Dana Phillips and I will all be writing.  You’ll also hear from the other faculty as well as students and guests.  Coaching is both an art and a science, and the varied viewpoints you will read here will show that.  As a coach, I can only understand my world, and even then it sometimes is murky.  We can look forward to seeing other points of view.

Ultimate Coach University will be adding new majors. Currently, we are serving students who are interested in life coaching, direct sales coaching, and salon coaching.  We’re in the process of adding another stream (sorry, I can’t tell you more) that will open in May and will add at least one more by September.  We are growing!

Feel free to wander through our website (the member only area is for our students).  Drop us a note about what you find interesting.  We’d love to have your insights!

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